FREQUENTLY ASKED QUESTIONS
You can book swimming one day in advance via our Apple app (download here) or by booking at the pool reception in the venue.
Travel cot £7 up to 7 days and the same with a high chair.
Our aqua park activities can all be booked online http://bookings.
You will find this on our website here and it will also be sent in the pre-arrival email.
You will find this on the website here and it will also be sent in the pre-arrival email.
You can spread the cost of your holiday, and choose what to pay, when! Once you’ve paid your deposit, you’ve got ultimate flexibility by not being tied into regular monthly direct debit payments.
All we ask if that you are all paid up a minimum of 6 weeks prior to the start of your holiday, that way, we can make sure everything is ready for your arrival, and ensure that you have an unforgettable stay!
Camping and touring 2 pm.
Caravan and lodge hire 4 pm.
Glamping Pods 4 pm.
Camping and touring 12 pm.
Caravan and lodge hire 10 am.
Glamping Pods 10 am.
The general public can use the pool during off peak times.
We do advise to. You can book by visiting the pool reception or by calling 01604 408181 (option 4)
9am – 6pm last entry at 5pm, during peak sessions times on the hour will be run.
Inflatable session every night during peak and off peak is just on a Saturday 6:30pm – 7:30pm 8yrs – 15yrs age restrictions.
Swimming is included in all holiday bookings. Day visitors can use the pool outside of peak for the below charges:
£5 per adult
£3.50 per child
£3.50 OAP
Children 4yrs and under go free
Family pass (2 adult, 2 children) £15, plus £5 per child for the inflatable session.
Making sure everyone is safe while at the park is a major part of our goal to make sure our visitors have the greatest possible experience. Please keep the following in mind when you are visiting us.
Keep to the speed limit
The maximum speed limit around the park is 5 mph* although we advise you go slower than this. Remember excited children don’t always pay attention so please drive slowly. Park roads are public roads All roads on the park are subject to the Road Traffic Act.
Don’t fall into the trap of thinking they are private as they are not. All rules that apply on normal roads apply on our roads, including drink driving and seat belts.
Car parking
Take care when parking, do not block any access routes that may be used by emergency vehicles. Never use vacant holiday home pitches for parking as this can be dangerous. All vehicles are parked at the owners’ risk.
No smoking
Smoking and vaping are prohibited in all accommodation and public areas.
Fire action
When you arrive at your accommodation, note the nearest Fire Point.
In the event of a fire…
Evacuate your accommodation and alert neighbours If possible, turn off gas and electric supplies. Raise alarm by contacting Guest Services or call 999. Do not re-enter accommodation to retrieve belongings.
Tackle a small fire with extinguishers or hoses, if safe.
Gas leak
Report any gas leak. Don’t hope others will. Do not smoke or use a naked flame. Do not operate electric switches or use mobiles.
Turn off the gas supply and open doors and windows to disperse the gas as you leave the accommodation. Contact Guest Services or Park Security immediately.
BBQ safety
BBQs must not be used for open fires. In hot weather, ensure the BBQ is contained as it should be with no hot ashes flying onto the dry ground. BBQs must be raised off the ground and not close to the accommodation.
Please ensure that all BBQs are cold and fully extinguised before disposing them in the outdoor bins provided.
First Aid
Should you require first aid please contact a member of staff. First Aiders are located in each department.
Play safely
Always ensure your children know how to get back to your accommodation. Be sure to know exactly where they are and tell them where you will be.
If you have lost your children, please go to reception or contact a member of the security team.
Lost Person
Should a member of your group become lost on site, please visit Guest Services to help find them.
Open Water
Please note, our park has access to open water. Open water swimming is not permitted under any circumstances. Only structured activities are permitted on the water.
Please note
Outdoor activities are weather dependent but don’t worry we still have plenty of great indoor activities that run whatever the weather!
Activities and times may be subject to change without prior notice.
CCTV may be in use on site.
All information provided on this helpsite, our main website and any printed information is as up to date as we can make it at time of going to print, however is subject to change from time to time. We apologise in advance for any problems this could cause.
We have an accessible gold 2 bed accommodation that is fully accessible. We know how important it is to meet your needs, our team are ready to listen to your individual requirements and help you with every aspect of your booking to make sure your holiday is exactly what you want it to be and more.
As well as providing all the details about your accommodation, we can also discuss the terrain on our parks and access to our facilities To make an enquiry, book your holiday, or find out more about the types of adapted caravans we offer, please call us on 01604 408181 and we’ll be more than happy to help you.
We happily welcome assistance dogs to all of our parks and don’t charge any extra for their stay. You are able to book any grade of accommodation with us and aren’t required for it to be dog-friendly.
All holiday bookings include accommodation, as well as access to restaurants, supermarket and launderette. The cost of your holiday also includes exclusive pool access (in peak) and a programme of free activities and facilities including, arcade, softplay
To book more than one holiday, you can book up to four holiday homes by calling 01604 408181.
There’s never a better time to treat yourself than on holiday! If you fancy upgrading your accommodation, give us a call and we’ll be happy to check availability for you.
You can make an amend to your holiday by calling one of our team on 01604 408181. They will help you with any amendments you need to make.
Unfortunately amendments cannot be made online, and amendments cannot be made within 14 days of your arrival date.
Yes, the park welcomes day visitors at the charge of £5 per person. There is also a parking fee of £5 for the whole day.
Caravan and lodge holidays include all bedding and linen. For camping, touring and glamping, you will need to bring these with you.
No towels are provided.
We offer the convenience of a on-site laundry facility, including coin-operated washing machines and tumble dryers.
If you have enjoyed all that our park has to offer and want to return again, we will give you 10% off if booking in the same year.
The travel cot will not fit the main bedrooms.
You can collect your keys for your holiday home from the on-park reception team when you check-in.
If you arrive outside of the reception opening hours, keys can generally be collected from the security teams or entertainment venues. Guidance will be available on your arrival.
If you arrive late to a holiday park and reception is closed, you’ll still be able to collect your keys from our out-of-hours security team. Please look for signage and a contact number outside reception, or speak to a member of the team in the venue.
All lodges have decking with outside furniture and x2 verandas on KL06 and KL06.
If you have left any of your personal items behind on park, please send an email to [email protected].
Camping and touring per night: £3.00
Caravan hire: short week £35.00 / week £45.01
You can bring a maximum of two dogs per holiday home booking.
Each of the pods include:
- 13-amp socket
- Interior light
- Exterior entrance light
- Natural light and air via small window
- Panel heater for those chilly nights
- Double-glazed glass panelled door with multi-lock
- Veranda
- Insulated timber walls
- Soft vinyl floor
- Outside recreation area
- Pitched roof
- Space to sleep two adults and two children
All you need to bring are sleeping bags and mattresses. The glamping pods at Billing Aquadrome are eco-friendly and have a low carbon footprint. Each has a glass-panel door and window to let in natural light.
Yes we do! You will need to provide your 8 digit number from your card to a member of staff at 01604408181 to get your discount code!
This offer now extends to teachers and TA’s.
Extras:
- Awning £3.50
- Gazebo £3.50
- Pet £3.00
- Pup Tent £3.50
- Adult £4.00
- Child £4.00
- Extra Car £4.00
All priced at per night.